PRIVACY POLICY
Information of the owner of the website
TEAM IOCA ESPANA SL with address at CALLE PADILLA 45, 2E ESCL IZQ, MADRID (MADRID), 28006 and communications email SOPORTE@IOCAGROUP.COM.
Registration in the Mercantile Registry with No:………………………………. Collegiate in ……………………. with not …………….
Authorized Entity ………………………….
Data Protection Officer
The owner is responsible for the personal data that is collected by browsing and using this website in accordance with the requirements established by REGULATION (EU) 2016/679 regarding the protection of data of natural persons as well as in accordance with the Law 34/2002 of July 11 on Services of the Information Society and Electronic Commerce (LSSI-CE).
By using this website, we understand that you have read and understood the information that is exposed in relation to the processing of your personal data.
Data protection policy
The person in charge applies the principle of active responsibility in the processing of personal data, maintaining a constant update and promotion of the continuous improvement of the data protection system in accordance with the legal requirements, guaranteeing in all cases:
* respect for the freedoms and fundamental rights of natural persons
* that the data is processed lawfully, fairly and transparently
* that the data processed is accurate, adequate, relevant and limited in relation to the purposes for which they are collected
* that the purposes for which they are collected are explicit and legitimate and that they are not processed in a manner incompatible with those purposes
The purpose of this document is to inform users about what we do with their personal data, how they are collected, what they are used for, their rights, as well as all the information
legal requirement established by current regulations.
Data collected, purpose and legality
The personal data processed are those provided by users through the forms available on this website and are the minimum required to be able to:
* send you information about our products / services * answer queries.
*process orders, as well as being able to prepare the corresponding invoices, report on the status of the orders, deal with claims and any other management derived from the provision of the service carried out through this website.
These purposes are based on legal principles of data processing collected by current regulations: for the execution of a contract or the provision of a service to users, for the fulfillment of legal obligations, for legitimate interest and with the consent of the users.
webforms
The personal data collected through the contact web form is used to be able to attend
any consultation that the user makes through it.
The personal data collected in the order form are intended to process the data necessary for the proper management of your orders.
The treatment of the data is legitimized by the consent that you give us by expressly accepting the treatment conditions informed through this privacy policy.
Recipients of the data
The personal data obtained through the web forms are recorded and stored in electronic media controlled and supervised by the data controller.
Your personal data will not be communicated to third parties, with the exception that said communication of data is covered by a legal obligation or when for the correct provision of the service or the execution of the contract it is necessary to communicate your data to third parties to be able to make the payment ( payment gateways), as well as manage the deliveries of the products (carriers) covered by said assignment in the needs of the service. Payment through other payment gateways, we recommend the user to read the privacy policy to understand how it handles personal information, for example:
Redsys Servicios de Procesamiento, SL (“Redsys”), domiciled in Madrid, calle Francisco Sancha, number 12, and with CIF number B-85955367, which fully complies with current legislation on the protection of personal data and with the confidentiality commitments inherent to its activity. Redsys has adopted the necessary technical measures to maintain the required level of security. You can see its privacy policy at https:www.redsys.es/legal/20180223_politica_de_privacidad_web_publica_redsys.pdf
PayPal (Europe) S.à.rl et Cie, SCA (RCS Luxembourg B 118 349), whose privacy policy establishes the appropriate security measures for the correct treatment of users' personal data. You can see their privacy policy at https://www.paypal.com/es/webapps/mpp/ua/privacy-full?locale.x=es_ES#1
For cases in which the communication of data to third parties is not covered by the legal bases established in the previous section, the communication of data to other recipients will only be carried out if the user has given their express consent.
Strict criteria are maintained for the selection of treatment managers and the contractual commitment with each of them to comply with and enforce the obligations established in terms of data protection.
In the event that there are international data transfers, TEAM IOCA ESPANA SL will guarantee that the transfer of your personal data is carried out in accordance with the applicable privacy laws and, in particular, that the necessary contractual, technical and organizational measures are applied, such as the standard contractual clauses approved by the European Commission.
You can obtain more information about the processing of personal data of our organization by requesting it in the mail: SOPORTE@IOCAGROUP.COM or accessing through the following link:
Technical and organizational data protection measures
The supports have the necessary technical and organizational measures that guarantee the confidentiality and conservation of the personal data obtained through the web.
The personal data collected from the web is processed through HTML protocol with a valid SSL certificate.
The personnel involved in the data processing operations: access, editing, deletion, etc... are trained to do so, trained and committed to this data protection policy.
Data retention
The personal data obtained through the contact form will be kept for the time necessary to attend to the request/query made.
The personal data obtained through the order form will be kept
as long as there is a contractual and/or commercial relationship with you or as long as you do not exercise your right to delete, cancel and/or limit the processing of your data.
Once the contractual relationship has expired, we will keep the information duly blocked, without giving it any use, as long as it may be necessary for the exercise or defense of claims or some type of judicial, legal or contractual responsibility may arise from its treatment, which must be attended to and for which recovery is necessary.
In the event that you have expressly accepted the sending of commercial information, we will keep your contact data until you notify us of your decision to cancel said commercial shipments.
Information about the existence of automated decisions (including profiling)
We do not normally make automatic decisions, but when we do we will make it clear that such a decision is being made. However, TEAM IOCA ESPANA SL collects several sections dedicated to the personalization of services in order to display personalized advertising when entering its website and also for sending personalized communications.
TEAM IOCA ESPANA SL recognizes the possibility of profiling to improve its product offer or personalize the sending of commercial offers or give a more personalized treatment to the client.
Opposition to data being processed for advertising purposes
If you gave your consent for them to use your data for advertising purposes and you do not wish to continue receiving advertising, you can revoke the consent given at any time and by sending an email to the person in charge SOPORTE@IOCAGROUP.COM.
Changes in the Privacy Policy
We may modify the information contained in this Privacy and Cookies Policy when we deem it appropriate. In case we do, we will notify you in different ways through the Platform (for example, through a banner, a pop-up or a push notification), or we will even notify you to your email address when the change in question is significant for your privacy, so that you can review the changes, assess them and, where appropriate, oppose or unsubscribe from any service or functionality. In any case, we suggest that you review this Privacy and Cookies Policy from time to time in case there are minor changes or we introduce any interactive improvement.
LEGAL NOTICE
Intellectual property
The design of the portal and its source codes, as well as the logos, trademarks and other distinctive signs that appear in it belong to (TEAM IOCA ESPANA SL) and are protected by the corresponding intellectual and industrial property rights.
Responsibility for the contents
TEAM IOCA ESPANA SL is not responsible for the legality of other third-party websites from which the portal can be accessed. Nor is it responsible for the legality of other third-party websites, which may be linked or linked from this portal.
TEAM IOCA ESPANA SL will not be responsible for the use that third parties make of the information published on the portal, nor for the damages suffered or economic losses that, directly or indirectly, produce or may produce economic, material or data damages, caused for the use of such information.
Content Playback
By virtue of the provisions of the Intellectual Property Law, the reproduction, distribution and public communication of all or part of the contents of this web page are expressly prohibited, for commercial purposes in any medium, and by any technical means, without the authorization of TEAM IOCA ESPANA SL.
Applicable law
TEAM IOCA ESPANA SL reserves the right to present civil or criminal actions that it deems necessary for the improper use of the website and its contents, or for the breach of these conditions.
The relationship between the user and TEAM IOCA ESPANA SL will be governed by the regulations in force and applicable in the national territory. If any controversy arises in relation to the interpretation and/or application of these conditions, the parties will submit the conflicts to the ordinary jurisdiction, submitting to the corresponding Judges and Courts according to Law.
We also inform you that there is a free out-of-court dispute resolution procedure accessible to all citizens, it is the European Union's online dispute resolution platform, accessible through the following link https://ec.europa.eu/consumers/odr/main/?event=main.home2.show.
Cookies
In the case of using "cookie" technology on the web, it has a specific section that informs you about its existence as well as its use policy. See the "Cookie Policy" section.
Otherwise, navigation cookies are not used.
Personal data of minors
This website is not directed to minor users. If you are a minor, please do not attempt to register as a user. If we discover that we have mistakenly obtained personal information from a minor, we will delete that information as soon as possible.
Exercise of data protection rights
In accordance with the rights conferred by current regulations on the protection of personal data, the user may exercise the rights of access, rectification, limitation of treatment, deletion, portability and opposition to the processing of their data by directing their request to the postal address indicated or to the email SOPORTE@IOCAGROUP.COM.
To exercise the rights, you must identify yourself by presenting your DNI.
For any claim you can go to the same email indicated. You can also contact the Spanish Data Protection Agency: http://www.aepd.es
COOKIES POLICY
What are cookies?
In English, the term "cookie" means cookie, but in the field of web browsing, a "cookie" is something else entirely.
When you access our website, a small amount of text called a "cookie" is stored in your device's browser. This text contains various information about your browsing,
habits, preferences, content customizations, etc ...
There are other technologies that work in a similar way and are also used to collect data about your browsing activity. We will call "cookies" to all these technologies in their
set.
The specific uses we make of these technologies are described in this document.
What are cookies used for on this website?
Cookies are an essential part of how our website works. The main objective of our cookies is to improve your browsing experience. For example, to remember your preferences (language, country, etc.) during navigation and on future visits. The information collected in cookies also allows us to improve the website, adapt it to your interests as a user, speed up the searches you carry out, etc.
In certain cases, if we have obtained your prior informed consent, we may use cookies
for other uses, such as to obtain information that allows us to show you advertising based on the analysis of your browsing habits.
What are cookies NOT used for on this website?
The cookies we use do not store sensitive personal identification information such as your name, address, your password, etc ...
Who uses the information stored in cookies?
The information stored in the cookies on our website is used exclusively by us, with the exception of those identified below as 'third-party cookies', which are used and managed by external entities that provide us with services that improve the user experience. For example, the statistics that are collected on the number of visits, the content that is most liked, etc ... is usually managed by GOOGLE ANALYTICS.
Third-party cookies are also often used to guarantee payment operations carried out through the web.
How can I avoid the use of cookies on this website?
If you prefer to avoid the use of cookies, you can REJECT their use or you can CONFIGURE the ones you want to avoid and the ones you allow to use (in this document we give you extended information regarding each type of cookie, its purpose, recipient, temporality, etc ... ).
If you have accepted them, we will not ask you again unless you delete the cookies on your device as indicated in the next section.
If you want to revoke the consent you will have to delete the cookies and configure them again.
How do I disable and eliminate the use of cookies?
To restrict, block or delete cookies from this website (and those used by third parties) you can do so, at any time, by modifying your browser settings. Keep in mind that this configuration is different in each browser, although it is common to find the cookie configuration in the 'Preferences' 'Tools' “Options” menu and then in “Privacy and
Security” or “delete browsing data”, etc…
For more details on the configuration of cookies in each browser, you can consult the 'Help' menu of the same.
What types of cookies are used on this website?
Each web page uses its own cookies. On our website we use the ones indicated below:
ACCORDING TO THE ENTITY THAT MANAGES IT
• Own cookies:
are those that are sent to the user's terminal equipment from a computer or domain managed by the publisher itself and from which the service requested by the user is provided.
• Third party cookies:
are those that are sent to the user's terminal equipment from a computer or domain that is not managed by the publisher, but by another entity that processes the data obtained through cookies.
In the event that cookies are served from a computer or domain managed by the editor itself, but the information collected through them is managed by a third party, they cannot be considered as own cookies if the third party uses them for its own purposes. (for example, the improvement of the services it provides or the provision of advertising services in favor of other entities).
ACCORDING TO ITS PURPOSE
• Technical cookies:
are those necessary for browsing and the proper functioning of our website, such as, for example, controlling traffic and data communication, identifying the session, accessing restricted access parts, remembering the elements that make up an order, carrying out the process purchase of an order, manage payment, control fraud linked to the security of the service, make the request for registration or participation in an event, count visits for billing purposes of software licenses with which the service works (site web, platform or application), use security elements during browsing, store content for the dissemination of videos or sound, enable dynamic content (for example, animation of loading of a text or image) or share content through social networks.
• Analysis cookies:
They allow to quantify the number of users and thus carry out the measurement and statistical analysis of the use made by users of the service offered. For this, your browsing on our website is analyzed in order to improve the offer of products or services that we offer you.
• Preference or customization cookies:
are those that allow information to be remembered so that the user accesses the service with certain characteristics that can differentiate their experience from that of other users, such as, for example, the language, the number of results to be displayed when the user performs a search, the appearance or content of the service depending on the type of browser through which the user accesses the service or the region from which the user accesses the service, etc.
• Behavioral advertising:
are those that, processed by us or by third parties, allow us to analyze your Internet browsing habits so that we can show you advertising related to your browsing profile.
ACCORDING TO THE PERIOD OF TIME THEY REMAIN ACTIVATED
• Session cookies:
are those designed to collect and store data while the user accesses a web page.
They are usually used to store information that only interests to keep for the provision of the service requested by the user on a single occasion (for example, a list of products purchased) and disappear at the end of the session.
• Persistent cookies:
are those in which the data is still stored in the terminal and can be accessed and processed for a period defined by the person responsible for the cookie, and which can range from a few minutes to several years. In this regard, it should be specifically assessed whether the use of persistent cookies is necessary, since the risks to privacy could be reduced by using session cookies. In any case, when persistent cookies are installed, it is recommended to reduce their temporary duration to the minimum necessary, taking into account the purpose of their use. For these purposes, the
Opinion 4/2012 of the GT29 indicated that for a cookie to be exempt from the duty of informed consent, its expiration must be related to its purpose. Because of this, session cookies are much more likely to be considered excepted than persistent cookies.
Details of cookies used on this website:
